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Cancellation & Refund

Last updated: July 29, 2026

1. One-Time Purchases & Validity

All purchases on IconVault—whether it is a Pro Pass or a Credit Pack—are one-time payments. There are no auto-renewals or recurring charges. Once a pass expires or credits are exhausted, you will not be automatically billed.

2. Refund Policy & Rules

IconVault features a transparent and automated refund process. You are eligible for a full refund only if your request meets the following strict criteria:

  • Time Limit: You must request the refund within 7 days of your purchase.
  • Usage Limit: You must have NOT used or spent any credits from that specific purchase (whether from a Credit Pack or a Pass bundle) to download icons. If even a single credit has been used from that transaction, the refund request will be automatically rejected.

Refund Amount by Region:

  • For India (INR Purchases): You will receive a full 100% refund with no deductions.
  • For Outside India (USD Purchases): As we use Lemon Squeezy for global payments, a processing fee of 5% + $0.50 will be deducted from your refund amount. We sincerely apologize for this. Once our platform scales, we will proudly offer 100% refunds globally as well!

3. How to Request a Refund

The refund process is completely automated and instant. There is no need to manually contact support if the request meets the eligibility criteria.

  1. Go to your Billing section in the dashboard.
  2. Find your recent transaction.
  3. Click the Refund button next to the transaction.

Note: The Refund button will automatically disappear if 7 days have passed since the purchase.

4. Post-Refund Changes

Once a refund is approved and processed:

  • For Credit Packs: The purchased credits will be instantly deducted from your account balance.
  • For Passes: All associated pro access and premium benefits will be instantly revoked, and any instant or daily claimed credits from that pass period will be completely deducted.

5. Need Help?

If you have any questions regarding your refund or encounter any issues with the automated system, feel free to reach out via email at support@geticonvault.com.